Randalls

Every time I go into Randall’s Tyniesha always has me the best customer service, she’s very polite, energetic, and eager to help. Thank you for always being kind and treating customers kindly.

Thank you, Tyneshia. Your excellent customer service and warm, professional demeanor truly stood out today. I was having a rough day, but your kindness and willingness to help—without being asked—made a meaningful difference. I genuinely appreciate your outstanding support.

Randalls has a long-standing reputation as a reliable neighborhood grocery store, and it generally lives up to that reputation. The store is well-organized and clean, making for a pleasant shopping experience. The produce is consistently fresh, and the bakery section is a particular highlight, offering delicious and beautifully decorated cakes and other baked goods. The variety of products, especially in the organic and specialty food sections, is impressive and caters to a wide range of tastes. While the prices can sometimes be a bit higher than competitors and there are occasional customer service issues, the overall convenience and quality of the products make it a solid choice for everyday grocery needs.

Went in to try to get a renewal sticker for my car. The lady at customer service was nothing but rude. Instead of argueing I just left. Went to HEB and got it right away. Poor customer service.

Avoid if you are handicapped temporarily or permanentl. I would even say to avoid if you are able-bodied as well due to BELOW POOR CUSTOMER SERVICE! I made the unfortunate, & time wasting mistake of shopping (attempted to at least) here this morning. Being handicapped I entered the store and expected to see or find an electric handicapped scooter at the door for my use. Seeing none I used a shopping cart to aid me to the “customer service” lady (black w/green sweater) and asked if she could do me a favor. Before I could get the words out good she snapped back “ I’m with a customer right now can’t you see that?” I replied but I’m a customer too. She ignored me for 5 entire minutes before asking how can I help you. I told her that I was handicapped & needed a handicapped scooter. She said it was upstairs and expected me to take the elevator to get it. I asked if she could get it for me being I was in no condition to. So she calls for a guy named Carlos over the intercom. It took him 8 minutes to respond to her & bring the scooter to me. When I got on it I made it to the cheese section of the supermarket where it then died. I sat there about 10 minutes waiting for an employee to happen by when a black male employee stocker wearing a black sweater & pants sped by. I asked if he worked there (bc of lack of employee uniforms) and he said “No” and sped off. A second employee came by (female hispanic who honestly was the kindest, responsive, & nicest through the whole ordeal) whom I asked for help and she was kind enough to get me a shopping cart to prop myself on & lean walk my way back to the front. I asked if the guy who had just blew me off was an employee or not & she said yes he works here. I was appalled. Once I got there back at the front I saw the same dude signing papers at the customer service lane & tried asking him why did he lie to me & he raised his voice & said “What do you want???” In the angriest tone & volume. I told him I tried to get you to help me & you ignored me & lied to me about if you worked here. He stormed off and took the elevator upstairs. An assistant manager came by and an employee told me to talk to him (Hispanic male, bearded, short) Right off the R.I.P. he starts defending the store when I said they discriminate against black people and he never let me voice my complaint. Seeing he was incapable of resolving my issues (bc he couldn’t even stop talking to listen & hear me out fully) the Hispanic female employee who had assisted me earlier & Wittnessed the conversation, pointed me to the store manager instead (middle aged black male, with black vest & pants) He was much more calm than the ASM, & heard me out and asked who was the employee who lied to me & yelled at me. I pointed in the direction that he went and the ASM who I wasn’t talking to chimed in again to distract him from listening. At such point I told them that they are not ADA friendly as their scooters don’t work nor Are they readily available. Overall this store has a sad work ethos towards how they treat black customers like me. I witness & have experienced the black employees being curt, short, I’ll tempered, & barely want to help BLACK CUSTOMERS but cheerfully, gleefully, & be very chipper with non-black customer requests, & questions. I have spent THOUSANDS in this store over the few years but will take my business to the H-E-B on Washington Avenue from Now on. They have scooters at the ready in the entrance, cheaper prices, more parking, & GREAT CUSTOMER SERVICE regardless of your race.