OnDuty Pest Control, LLC

Josh confirmed the service he provided and discussed the small insect activity he addressed and the plan of action on his next visit. His service is always appreciated.

Mike was thorough in his explanation of what the services entail, while not being too pushy. I appreciate technicians that explain their products and allow the customer to decide what's best for them. Likeable and friendly.

Run as fast as you can! Ricardo Saravia is about the laziest worker I’ve ever seen. Our quarterly services includes the in wall pest tubes, knocking down reachable webs and/or nests, spray the exterior perimeter up to five feet from foundation, and more. The services we actually get is about 4 minutes of attitude and a little swipe here in there. It amazes me how Ricardo can do all the listed services in 4 minutes.. and we when request them to come back out because the services they promised haven’t been met, we get attitude from Ricardo at the door, see picture attached. Their 2nd follow appointment for the SAME quarterly appointment that still hasn’t been completed correctly got “rescheduled” with no notification. It took me to call the office at 4:45 to find out my appointment was rescheduled. I asked Andrea Jones if my appointment would still happen and she said “no sorry”. Didn’t even offer to reschedule my appointment until I asked. I requested for Ricardo to not perform the services for this appointment, and scheduling ignored the request and still sent Ricardo. Horrible service from internal to external, I would chose ANYONE besides OnDuty.

The worst service we ever had. The worst customer service representative when we make a phone call. Very rude, disrespectful. We had to cancel the contract and they tried to charge the remaining 18 months payment, threatened us by saying that they will send it to the collection center. It's a trap. We had to continue under pressure to avoid that collection centre problems. But they increased the fees without notifying us. I don't know if anyone can effectively communicate with the customer service representative over the phone. Horrible!!

Be careful about the worst company, ever i had seen, be careful while making service agreement with this company, I had very very bad incident with this company, I decided to cancel their service after 18 months- halfway through the service agreement, I called them and requested for cancellation and they said fill the form and return, after the cancellation from submission, couple days later they sent us an email asking $ 743.80 for termination fees, or else they send the payment for collection center. I called them and discussed, the account manager(Chase Mire) was very rude on her tallk and I was forced to continue the service, very next day they sent the technician and did the service and sent the invoice, but it was very surprising that the price was even higher than last service, I called the office again and discussed with the same lady but her response was very poor and not allowed to talk any higher authority person, she said she the one can take about it no one else and there is a price change after one year, It was horrible and hectic to deal with this kind of company anymore... due to the contract, we are forced to continue with this company for unsatisfied service, so please aware about the cancellation and prices increment policy of this company before signing up, Don't be in trouble..