Fairmont Pet Hospital

HIGHLY RECOMMEND !! I’ve been bringing my dog here for a couple years. The prices are reasonable and the staff is friendly and always good service. But today, I had the privilege to met Maddie. She is incredible! Definitely by far my favorite tech that I’ve met here. She’s so sweet, patient, knowledgeable, and communicative. She kept me updated while I waited. And explained the medicine without feeling like she’s rushing or just brushing me off - even though they were hella busy today. Thank you so much Maddie! ♥️ ♥️

This is a low cost, high-volume, primary care vet clinic. The Pasadena Animal Shelter uses them. Because of the low cost, lots of ppl = long wait times. Yes, they do walk-ins (fantastic!), but you're going to wait if you don't have appt (really depends on the day and time of day you go. I know when to go and the lobby is usually empty). It is not for emergencies. It is great for routine procedures and primary care. Bloodwork, xrays, labs on the spot, all great. Best prices on diagnostics in southeast Houston. The vaccinations are low cost too. Vets will tell you they are not specialists, they are more like general practitioners. I say this to educate ppl on what to expect. They are great for what they do and I am sure glad we have them. Dr Rambama (forgive typos) is an amazing guy. He caught my dog's kidney disease! Can't afford the VCA's, the Petsmarts, and sole proprietor vet clinics.

My Cane Corso’s love coming to the vet, they are awesome with them. Staff very helpful when I needed assistance with my litter & mom. When one of little ones got sick they put hands on & did the unthinkable to make my little fell better. Cherry eye removal for mom, they did great.

Today’s visit on 12/20/2025 was so crazy packed. I brought my dog in as walk-in. I didn’t cared waiting at all. They called me and said if it was okay to bring my dog in to start with the injections and vaccines since there was not a room open. I agreed because I thought I was going to be with her. I didn’t had an actual consult with the vet at all. Yet you’re going to charged me for that? Also the vet assistant asked me to tell him what was going on in front of every one. That was not nice at all. The front desk staff seemed to be a little lost in this field. I was very unsatisfied on how today’s visit was handled. You’re taking my dog but won’t let come in to see what vaccine or injection you giving her. The last thing asked me to pay the total amount but can’t explain me what I’m paying for. I liked her last vet. He took very good care of her and answered all my questions/concerns. but I will not come back after this visit.

Even though I have always been coming here for a couple years or more. Today I was very disappointed . I feel like when you come in and you ask for your monthly flea medicine and have your dogs nails clipped and they tell you OK just about 15 minutes. This was at 9 o’clock our little after. My complaint is why let somebody sit three hours and not say anything but keep calling names. I realize today was a busy day. I didn’t even realize it was a busy day, but if they would’ve just told me that I would’ve picked up The medicine and came back another day. And then you’re gonna tell me you’ve been calling my name, which was not true. I looked on my phone for Fairmont Pet Hospital message in my contacts. There was no call to me and I watched the lady upfront called names and dial their phone number. If they were doing that, they didn’t call my phone number and they know my phone number. And know . Who I am, I the caller ID. So lie and say that They Called and they didn’t. Makes me question why even go there now. I mean, everyone’s always been friendly. I’ve never had a problem and I realize today was busy, but somebody could’ve been upfront with me instead of watching me sit for Three hours. I mean, she said I could sit in my car or I could sit outside. I sit on the bench outside. I went back to check she seen me, but didn’t say a thing to me. I waited it out till it got massive busy and I’m not a complainer but this really upset me I was shaking when I left. I just feel you need to do better about communication with customers. If you can’t help them, especially with my just needing the nails clipped which I can go to the groomer Be easy to do since I was getting the medicine there today, but I won’t be back for anything but maybe a shot or medicine unless I find someone that has better communication with their customers.