Critter Control

Critter Control did a wonderful job. Trey was very conscientious and thoughtful. Best of all, we got rid of 5 racoons!

We recently called Critter Control to investigate scratching noises that we were hearing in the attic. They determined that we had one or more rats up there and presented a proposal to remove them and prevent them from coming back. The work that they have done thusfar to remove the rats and repair the gaps in the vents and eaves (which allowed them to get into the attic) has thusfar been very thorough and very professional The technicians did a great job explaining what they were doing, what we should expect in the next few days, and what they will be doing to follow-up.

Absolutely unacceptable customer service. Our landlord called this company and gave approval for pest control service. I then received a voicemail from Carmen attempting to schedule, so I called back multiple times, each time only getting through to an agent named John, who was incredibly rude and completely unhelpful. He repeatedly refused to assist me, insisting there was “nothing in the system” for our address. When I asked to speak with Carmen (who had just called me), literally anyone else, or a supervisor, he refused. When I asked how to file a complaint, he refused again. When I told him his behavior was rude and he didn't seem to be even trying to help, he actually laughed. I’ve never experienced such dismissive, unprofessional service from a company that’s supposed to be coordinating with landlords and tenants. If this is how they treat potential customers, I can’t imagine how they handle actual service issues. Do yourself a favor and use literally any other pest control company.

From the first call to the office to the techs who arrived at our home to deal with a pest problem , Critter Control has provided A+ customer service. They are knowledgeable, professional, friendly, and their processes are seamless and organized. I highly recommend using Critter Control should the need arise. UPDATE: I fired this company. Missed appointments, damages to my house, left unsightly work on my 2 year old house and I’ve had to have repairs done. Not one rodent caught. Stay away from this company. Once they had the sale and set their traps, that was it. The manners on which I was told they handled and the materials I was showed pictures of that they use were all lies.

Don't use these guys. I had them come out 3 separate times because raccoons were getting in. They didn't even cover one of the vents they were getting in through and they used terribly weak wire covers that the raccoons tore through very easily. What a waste of money. Had to have another company remedy their mistakes. They also didn't come to do any of the follow-up appointments for 5 MONTHS. It's clear these people only care about getting your money initially and not providing the promised services after the fact. USE SOMEONE ELSE people. There are too many pest control services to settle for these frauds. Reading their follow-up comments on others 1 star reviews are a joke. They want to provide the "best" service possible. Another lie.